Privacy Policy

At Lavender Health & Social Care Limited, your privacy is of paramount importance to us and we are committed to protecting and respecting it. We act with openness, honesty, integrity and in accordance with our legal obligations and this privacy policy. 

Below we explain how we collect, process and use your personal data whilst complying to data protection law and upholding our commitment to you to maintain your privacy.

A Data Controller means a person or organisation who determines the purposes for which, and the way in which, personal data is processed. For the purposes of this policy, we, Lavender Health & Social Care Limited are the Data Controller.  

Our Data Protection Officer (DPO) is Joseph Lana who can be contacted at j.lana@lavenderhsc.com. If you have any concerns regarding the handling of your personal information or feel that we have not complied with our legal obligations and/or this policy, you can contact the DPO.

 

What information do we collect about you and how do we use it?

We may collect your personal details directly when you complete our application or registration form or via our website, or we may collect this information via telephone, email, in writing or from another source such as job boards. We may also receive data from other sources and third parties.  Lavender Health & Social Care’s legal basis for processing your personal data is for the purposes of providing you with work-finding services, information relating to roles relevant to you and “legitimate interests”. In other words, processing personal information about you is necessary for the purposes of our legitimate interests in ensuring we provide to you the physical, emotional and social health services you have asked us to provide to you, as well as managing our services and resources. If we do not collect and handle the personal data you provide to us, we will not be able to provide to you our health care services.

A lot of the information we collect from you is what is described as sensitive personal data, for example, information that relates to your health, any disabilities you may have, your medical records or information relating to your racial or ethnic origin.  We need this type of information because it is necessary for us to collect and process this type of data to enable us to provide to you the health care services you have asked us to give you.    

Where we collect any personal information relating to children (below the age of 13) we will obtain the consent of the person with parental responsibility over the child before we process their personal information.

Depending on regulatory and contractual requirements we may collect all or some of the data listed below to enable us to provide to you the health care services you have asked us to give you or to enable us to offer you work (please note that the list is not exhaustive):

• Name
• Date of birth/age
• Sex/gender
• Marital status
• Address
• Email address
• Telephone numbers
• Emergency contact details
• Education history and relevant qualifications
• Professional registration information
• Full employment history
• Referee details, including information referees choose to divulge
• Immigration details
• Nationality
• Recent photograph
• Copies of your passport, driving license and/or identity card
• Proof of address
• NI Number
• Other financial information
• Equal opportunities information
• DBS Certificate
• Details of criminal convictions/cautions, information that may appear on your DBS
• IP Address
• Details of your remuneration
• Immunisation and serology reports
• Health details
• Professional appraisal details
• Details of professional indemnity insurance
• Mandatory training and/or CPD records
• Information regarding prior professional misconduct, disciplinary action and investigations

 

Personal data is held securely by Lavender Health & Social Care; it may be processed, used, stored and disclosed as follows:

 

• To provide work seeking services
• To maintain our relationship with our clients, candidates and website users
• To enable you to submit your CV for consideration
• To subscribe to job alerts and other marketing information, you may opt out of this type of processing by withdrawing your consent at any time
• To assist Lavender Health & Social Care in finding suitable positions this may involve declaring personal data to our clients to allow them to make recruitment decisions, this may include divulging sensitive personal data.  Please be aware that where sensitive personal data is required to be disclosed, as a contractual requirement, Lavender Health & Social Care will ensure that your data is anonymised where appropriate.
• To fulfil contractual obligations with our clients
• To answer queries
• To monitor equal opportunities
• To verify details or request external validation of the information you have provided
• To enable Lavender Health & Social Care to renew compliance checks and carry out payroll and invoicing processes; data may be made accessible or transferred and processed outside of the European Economic Area.  We will take steps to ensure adequate protections are in place to ensure the security of your information. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein.
• To trusted third party organisations such as intermediary companies and master/neutral vendor organisations for work finding or payment purposes
• To other third party organisations who carry out checks on behalf of or provide services for Lavender Health & Social Care for example educational checks, training provision, occupational health purposes and DBS processing
• To regulatory or law enforcement agencies for the purpose of their investigation or collection of taxes or duties.  Your information will be disclosed where we are permitted or required to by law.
• To enable Lavender Health & Social Care to monitor traffic and movements around our website. Website data is stored securely and not shared with anyone.
• For other collection, holding and uses not listed above we will seek your consent.

 

Client data is collected directly from you or from third parties only.  We use client’s data to provide you with suitable candidates.

 

Who we share your information with

If we do have to share your data, we will only do so where it is necessary and proportionate and our disclosure complies fully with our legal obligations.  We also take steps to ensure that the recipient will hold secure your personal information. 

If your personal data needs to be transferred, in accordance with the terms of this policy, outside of the EEA, we will only do so with your express consent (after having been informed of the possible risks of such transfers), unless the transfer is necessary in order to protect your vital interests or where you are physically or legally incapable of giving consent.

 

Access to your information, correction and deletion: your rights

Data protection laws give you certain rights in relation to the data we hold about you. 

You have the right to be informed about the information we are processing. You have the right to access the personal data that we hold about you.  You therefore have the right to request a copy of the information that we hold about you. 

If you would like a copy of some or all of your personal information, please email or write to us at the following address: Jhumat House, 160 London Road, Barking, Essex, IG11 8BB

We shall respond promptly to any such request and in any event, within one month from the point of receiving the request and all necessary information from you. In very limited circumstances, we may make a small charge for this service. Our formal response will include details of the personal data we hold about you, including the following:

• Sources from which we acquired the information;
• The purposes for processing; and
• The persons or entities with whom we are sharing the information.

 

You also have the right to move, copy or transfer your personal information (this is known as “data portability”).

We want to make sure that your personal data is accurate and up to date. You may ask us to correct or remove without delay any information about you that you think is inaccurate by emailing us at admin@lavenderhsc.com or writing to us at the above address. In addition, we may contact you from time to time to verify our information about you is up to date and accurate.

You have the right to seek a restriction of the processing of your personal data in certain circumstances. Further, you have the right to lodge an objection if you feel that one of the grounds relating to your particular situation apply. When you exercise your right to object, we must stop any processing unless we can show compelling legitimate grounds for the processing, which override your interest, rights and freedoms, or the processing is for the establishment, exercise or defense of legal claims.

Should you wish for us to completely delete all information that we hold about you, you should contact the Data Protection Officer by email to j.lana@lavenderhsc.com. 

 

Cookies

Website usage information is collected using cookies.

Cookies are text files placed on your computer to collect standard internet log information and visitor behavioural information. This information is then used to track visitor use of the website and to create statistical reports on website activity.

You can set your browser not to accept cookies but this may cause problems with the functionality of the on-line booking system as a result.

 

Data retention

The company will retain your personal data only for as long as is necessary or is required by law. Different laws require us to keep different data for different periods of time.

You have the right to opt out, update or ask us to delete your personal data at any point should you need to do so.

Our need to use your personal information will be reassessed on a regular basis and we will dispose of personal data which we no longer require.

 

Complaints

If you feel that your personal data has been processed in a way that does not comply with the terms of this privacy policy, please contact:

 

Joseph Lana

Data Protection Officer

Lavender Health & Social Care Limited

Jhumat House,

160 London Road,

Barking, Essex,

IG11 8BB

Tel:  020 3488 2648

Email:  j.lana@lavenderhsc.com

 

You also have the right to raise concerns with the supervisory authority (Information Commissioner’s Office) on 0303 123 1113 or Information Commissioner’s Office.

 

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

By email at: admin@lavenderhsc.com

Or write to us at: Jhumat House, 160 London Road, Barking, Essex, IG11 8BB